Terms and Conditions
About Prices
The prices established at the time of booking include only the services contracted by the client, as detailed in the vouchers and tickets provided.
Taxes, fees, duties, or other charges applicable at the destination, according to the laws of each country, may be subject to increases or changes without prior notice. It is the client’s responsibility to verify and pay these charges at the appropriate authorities (consulate or governmental agency) at the destination.
The client is responsible for presenting a valid credit card in the name of the corresponding holder at check-in for any land-based services. This card must be associated with any guarantees required by the service providers. Terms and conditions of such guarantees may vary depending on the type and duration of the service.
About Cancellations, Changes, and Refunds
Any change or cancellation is subject to the conditions and restrictions of the airline ticket and each hotel or service provider. Therefore, refunds may be partial, total, or not available at all.
Responses to refund requests are subject to the timelines established by each provider or hotel.
It is the client’s responsibility to be properly informed about cancellation, change, and refund policies at the time of booking through their sales channel.
To request the cancellation or refund of contracted services, the client must contact the corresponding sales channel, either in person at the sales office or through the provided phone number.
Responsibilities
Qorianka Tours Peru will not be held responsible for the loss, suspension, or modification of contracted services (hotels, transfers, etc.) due to circumstances beyond its control, such as weather events, natural disasters, security issues, or actions by third parties over whom we have no influence, as well as in cases of force majeure.
Qorianka Tours Peru is also not responsible for the absence or defects in the client’s personal documentation (passport, visa, insurance, medical requirements, etc.). If the client must suspend or cancel their trip due to missing or irregular documentation, they are solely responsible for covering any resulting expenses, and the terms stated in section 2 above will apply.
Qorianka Tours Peru is only obligated to fulfill the services explicitly detailed in the vouchers issued and delivered through the corresponding sales channel. Any additional expense or service not specified in the vouchers will be the sole responsibility of the traveler. Likewise, any issue arising from services directly contracted by the client with third parties will be their full responsibility. The client confirms they have been properly informed by the travel advisor regarding the necessary documentation to enter or exit the destinations included in the package.
Qorianka Tours Peru acts as an intermediary in the provision of the contracted services, and thus its responsibility, as well as that of its suppliers, is limited to the quality of the intermediation. Qorianka Tours Peru is not liable for deficiencies in services provided by third-party suppliers or for any material or personal damage caused to the client due to actions of said third parties.
It is the client’s responsibility to carry the corresponding vouchers during their trip and to present them to service providers at the destination. Failure to present these vouchers may result in denial of service, without any liability for Qorianka Tours Peru.
Clients are advised to confirm their check-in and check-out times directly with the hotel.
As an intermediary, Qorianka Tours Peru is not liable for any damage or loss the passenger may suffer during their stay or while using third-party services. However, the client has the right to submit a complaint directly to the service provider or the responsible third party.